We are now OPEN for regular clinic treatments! 

Video Appointments continue to be available for home self care programs. 

Frequently Asked Questions About Custom Foot Orthotics

What are custom foot orthotics?

 A device inserted into your footwear used to correct or control the way your foot functions.  It is can be made of various types of plastic, foam or cork.  A custom orthotic is made specific to your foot unlike store bought products which are generic.

What conditions do custom foot orthotics and shoes help with?

  • fallen arches of the foot
  • flat feet
  • sore heels (plantar fasciitis, heel spurs, fat pad compression syndromes)
  • bunions
  • shin splints
  • achilles tendinitis
  • chondromalacia patella/patella-femoral syndrome
  • foot, ankle, knee, hip and back pain
  • poor alignment of the foot, ankle, knee, hip and back
  • leg length differences
  • scoliosis

Are custom foot orthotics covered by OHIP or other insurance?

 Most private health insurance plans do cover the cost of orthotics.  OHIP does not cover the cost of orthotics.  To know exactly what your private health plan covers, please contact your personal health insurance company and ask the following questions:

  1. Do I have coverage for Custom Casted Foot Orthotics?
  2. Is my coverage 100% or less? Some plans only cover a percentage so you will be responsible for the remainder.  Other plans have a deductable which you may also be responsible to pay.
  3. Which practitioner must prescribe the orthotic for you to accept my claim? Companies vary here.  Most accept a prescription from a Doctor of Chiropractic however there are a few that require a prescription from a Medical Doctor.  If the latter is your situation, then you must visit your Medical Physician to be prescribed.  Once you have the prescription, we can then perform the gait analysis, casting and dispensing of the custom orthotic.
  4. Do other family members have the same coverage?

How do I make an appointment at River Oaks Chiropractic and Wellness Centre?

 Click here to contact us at our Oakville office.  Click here to email our doctors.  We look forward to working with you.

What should I expect on my first visit?

 Upon entering our office, our receptionist will welcome you and request that you complete our patient forms located in the New Patient Center. This paperwork provides us with your health history and information on your condition. 

A Chiropractic Doctor will consult with you to discuss your health-related problems, concerns, and potential treatment options. This initial visit is designed for our Chiropractor to learn more about you, your condition, and expectations to determine how orthotics can meet your goals and if they are appropriate for you.

After your consultation, we will perform a complete examination which will include gait and postural analysis, as well as other standard neurological, orthopedic, and physical tests. However, nothing will be done in our office without your consent.

Report of Findings
Once the information is collected and examinations are performed, we will give you a detailed report of all findings and answer any questions including:
1. How can orthotics help me?
2. What type of orthotic would be best for me?
3. What will orthotics cost?

At the conclusion of this initial appointment, should you choose to order orthotics, custom foam casting will be performed.  Orthotics generally require two weeks to be constructed from the cast.  You will be asked to come back in for a fitting when they are ready.  Modifications will be made if the orthotic is not performing as expected.

How long will my Custom Orthotics last? 

 This depends on your age and your wear pattern.  If your feet are still growing it is recommended that you have them replaced every six months to a year (depending on the speed of growth).  If your feet have finished growing, the orthotics will typically need to be replaced every two to three years (depending on use).  Your foot mechanics may change over time which may also necessitate an update.

Is there a warranty on my Custom Orthotics?

 Yes, absolutely!  We want your custom orthotics to work for you.  Typically for most orthotics, the corrective shell of the orthotics has a lifetime warranty.  The top cover can be replaced within 6 months. 

What type of footwear can I use with my Custom Orthotics? 

 Depending on the type of orthotic you purchase, you can wear your custom device in a range of footwear including fancy dress shoes, sandals, casual shoes, running shoes, golf shoes, safety boots, winter boots, ski/snowboard boots, and hockey and figure skates.  We also have a large selection of orthopeadic footwear to choose from, including dress and casual shoes, boots and sandals, running shoes, golf and soccer shoes.

Reception Office Hours


9:00 AM - 1:00 PM

3:00 PM - 8:00 PM


9:00 AM - 12:30 PM

2:30 PM - 6:00 PM


12:00 PM - 2:00 PM

3:00 PM - 8:00 PM


9:00 am - 12:30 pm

2:30 pm - 6:00 pm


9:00 AM - 1:00 PM

2:00 PM - 5:00 PM


8:00 AM

12:30 PM



9:00 AM - 1:00 PM 3:00 PM - 8:00 PM
9:00 AM - 12:30 PM 2:30 PM - 6:00 PM
12:00 PM - 2:00 PM 3:00 PM - 8:00 PM
9:00 am - 12:30 pm 2:30 pm - 6:00 pm
9:00 AM - 1:00 PM 2:00 PM - 5:00 PM
8:00 AM 12:30 PM


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