Custom Foot Orthotics Frequently Asked Questions
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A device inserted into your footwear used to correct or control the way your foot functions. It is can be made of various types of plastic, foam or cork. A custom orthotic is made specific to your foot based on a mold taken of your feet unlike store bought products which are generic.
- fallen arches of the foot
- flat feet
- sore heels (plantar fasciitis, heel spurs, fat pad compression syndromes)
- shin splints
- achilles tendinitis
- chondromalacia patella/patella-femoral syndrome
- foot, ankle, knee, hip and back pain
- poor alignment of the foot, ankle, knee, hip and back
- leg length differences
Most private health insurance plans do cover the cost of orthotics. OHIP does not cover the cost of orthotics. To know exactly what your private health plan covers, please contact your personal health insurance company and ask the following questions:
- Do I have coverage for Custom Casted Foot Orthotics?
- Is my coverage 100% or less, and is there a maximum amount? Some plans only cover a percentage and up to a maximum amount. Other plans have a deductible which you may be responsible to pay.
- Do you require a prescription to accept my claim? Companies vary here. Most require a prescription from a Medical Doctor. Once you have the prescription, we can then perform the gait analysis, casting and dispensing of the custom orthotic.
- How many pairs am I covered for? Some plans will cover more than one pair.
- How often do I get this coverage? Most plans cover a certain amount over a benefit year. A benefit year could be a regular calendar year (January to December), and other plans start at a different time of the year and cover 12 consecutive months. Ensure you are clear as to whether your coverage renews each benefit year or if it renews over a different time frame such as every 2 years.
After booking your appointment you will receive an electronic form to fill in by email prior to your appointment. When you arrive at the clinic your practitioner will greet you and discuss your foot and related health concerns in one of our comfortable treatment rooms. The practitioner will then examine your feet, legs, and even back, if needed, take custom foam molds of your feet, and perform a gait analysis. Once this examination is completed your practitioner will discuss how orthotics can help you and the appropriate type of orthotics for your situation.
Custom orthotics are made in an off-site lab and take approximately 2 weeks to return to the clinic for pickup.
This depends on your age and your wear pattern. If your feet are still growing it is recommended that you have them replaced every six months to a year (depending on the speed of growth). If your feet have finished growing, the orthotics will typically need to be replaced every two to three years (depending on use). Your foot mechanics may change over time which may also necessitate an update.
Yes, absolutely! We want your custom orthotics to work for you. Typically for most orthotics, the corrective shell of the orthotics has a lifetime warranty (excluding normal wear and tear). If you are having issues with the fit of your orthotics in the first 60 days please bring them in so we can double check the fit and make any modifications at no cost to you. The top cover can be replaced, if needed, within 6 months at no cost to you.
Depending on the type of orthotic you purchase, you can wear your custom device in a range of footwear including fancy dress shoes, sandals, casual shoes, running shoes, golf shoes, safety boots, winter boots, ski/snowboard boots, and hockey and figure skates.